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Microsoft CRM 4.0 Solution Accelerators Announced at WPC 2008 - AWESOME!
Although i didn’t get the opportunity to attend WPC 2008 in Houston this year i have already seen articles released and hearing feedback from additional consultants that are also sharing this great information about the latest add-on modules for Microsoft Dynamics CRM 4.0.
Barry Givens and Reuben Krippner have apparently displayed the latest enhancements that the CRM 4 development team have been cooking up.
In no particular order here they are:
1.) Analytics Foundation:This includes sales, marketing and service dashboards and a range of additional scorecard information from SSRS, and PerformancePoint Server. I know that dashboarding has been a large request out of box to compete with that other CRM provider.
2.) Business Productivity: MSSP, Business Auditing, sales process and common workflow patterns such as incident management.
3.) Enterprise Search: Integration with Sharepoint business data catalog. Audience specific SharePoint Portals with CRM data. One central place to find content!
4.) Notifications : Newsfeeds relevant to employee job roles, Vista gadgets and unified communications in general.
5.) Sales Methodologies : Support for sales methodologies for (TAS) Target Account selling, (SPI) solution and strategic selling that is consistent in your organizations CRM Deployment.
6.) Extended Sales Forecasting: Enhanced pipeline, budgeting, report forecasting features.
7.) Event Management : Campaign management functionality for online management of events through online calendar and online event registration portal.
8.) eService: Customer support portal. Customers can submit their own cases, perform knowledge-base searches, prioritize cases and allow editing of the customers profile.
This is the latest release about the Accelerators and they are planned to be released over the next few months so keep your eyes out for them. I know that i will!
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