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	<title>Saratoga Technologies Microsoft CRM Blog &#187; Resources</title>
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	<link>http://crmblog.saratogaus.com</link>
	<description>A Microsoft Partners Journey Through CRM.</description>
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		<title>Microsoft CRM 4 &#8211; Resources</title>
		<link>http://crmblog.saratogaus.com/index.php/2010/04/08/microsoft-crm-4-resources/</link>
		<comments>http://crmblog.saratogaus.com/index.php/2010/04/08/microsoft-crm-4-resources/#comments</comments>
		<pubDate>Thu, 08 Apr 2010 11:52:19 +0000</pubDate>
		<dc:creator>Nicholas Cole</dc:creator>
				<category><![CDATA[Dynamics CRM 4.0]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[Microsoft CRM 4]]></category>
		<category><![CDATA[Microsoft CRM 4 training]]></category>
		<category><![CDATA[Microsoft CRM Resources]]></category>

		<guid isPermaLink="false">http://crmblog.saratogaus.com/?p=447</guid>
		<description><![CDATA[Here is a GREAT list of CRM resources that i found on http://wimcoorevits.blogspot.com/. These have great videos for CRM training and also general topics about Microsoft CRM 4.]]></description>
			<content:encoded><![CDATA[<h4>Here is a GREAT list of CRM 4 resources that i found from Wim Coorevits Blog &#8211; <a href="http://wimcoorevits.blogspot.com/">http://wimcoorevits.blogspot.com/</a></h4>
<h4><a href="http://www.microsoft.com/downloads/details.aspx?familyid=0DB4D487-1BAA-4619-9BC5-074D73C3997D&amp;displaylang=en" target="_blank">Microsoft Dynamics CRM 4.0 User’s Guide</a> (Document – Microsoft)</h4>
<div>
<ul>
<li><a href="http://www.redware.com/mscrm/handbook/" target="_blank">Microsoft CRM 4.0 User Handbook</a> (Site – Redware)</li>
<li><a href="http://www.microsoft.com/dynamics/crm/using/default.mspx" target="_blank">Using Microsoft Dynamics CRM</a> (Site – Microsoft)</li>
<li><a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=F9A1E05B-2AC3-49E3-96DC-9279A2654383&amp;displaylang=en" target="_blank">Microsoft Dynamics CRM Resource Center Video</a> (Video – Microsoft)</li>
<li><a href="http://rc.crm.dynamics.com/rc/regcont/en_us/opdefault.aspx" target="_blank">Microsoft Dynamics CRM 4.0 Resource Center</a> (Site – Microsoft)</li>
<li><a href="http://rc.crm.dynamics.com/rc/regcont/en_us/onlinedefault.aspx" target="_blank">Microsoft Dynamics CRM Online Resource Center</a> (Site – Microsoft)</li>
<li><a href="http://www.microsoft.com/dynamics/crm/default.mspx" target="_blank">Main Microsoft Dynamics CRM site</a> (Site – Microsoft)</li>
<li><a href="http://forums.microsoft.com/dynamics/default.aspx?siteid=27" target="_blank">Microsoft Dynamics CRM Forums</a> (Site – Microsoft)</li>
<li><a href="http://www.democrmonline.com/" target="_blank">Dynamics CRM Online Video Gallery</a> (Site– democrmonline.com | Microsoft)<br />
These videos will introduce you to Microsoft CRM Online functions and capabilities. Here is the list of videos related to using Dynamics CRM:</li>
</ul>
<ul>
<li><a href="http://www.democrmonline.com/Overview/">Video: General Overview – Time: 15:00</a> (Video – democrmonline.com | Microsoft)<br />
This video will provide a navigation overview of Microsoft Dynamics CRM Online via the Outlook client and Internet Explorer Web Browser.</li>
<li><a href="http://www.democrmonline.com/Salesreview/" target="_blank">Video: Sales Overview – Time: 12:00</a> (Video – democrmonline.com | Microsoft)<br />
This video will show the sales features in Microsoft Dynamics CRM Online from creating a lead that leads to an opportunity that then<br />
leads to a quote.</li>
<li><a href="http://www.democrmonline.com/SalesProcess/" target="_blank">Video: Workflow: Sales Process Overview – Time: 25:00</a> (Video – democrmonline.com | Microsoft)<br />
This video will show to how easy it is to utilize workflow to create a sales Process.</li>
<li><a href="http://www.democrmonline.com/customerservicereview" target="_blank">Video: Customer Service Overview – Time: 14:54</a> (Video – democrmonline.com | Microsoft)<br />
This video will provide an overview of the customer service functionality in Microsoft Dynamics CRM Online.</li>
<li><a href="http://www.democrmonline.com/marketing/" target="_blank">Video: Marketing Overview – Time: 21:04</a> (Video – democrmonline.com | Microsoft)<br />
This video will show the marketing features of Microsoft Dynamics CRM Online, including Campaigns, Marketing Lists, Campaign Activities and Responses, and Reporting.</li>
<li><a href="http://www.democrmonline.com/servicescheduling" target="_blank">Video: Service Scheduling Overview – Time: 13:55</a> (Video – democrmonline.com | Microsoft)<br />
This video will provide an overview of the service scheduling functionality in Microsoft Dynamics CRM Online.</li>
<li><a href="http://www.democrmonline.com/reporting/" target="_blank">Video: Reporting Overview – Time: 15:29</a> (Video – democrmonline.com | Microsoft)<br />
This video will show the reporting capabilities in Microsoft Dynamics CRM Online.</li>
<li><a href="http://www.democrmonline.com/AccountContacts/" target="_blank">Video: Working with Accounts &amp; Contacts – Time: 05:30</a> (Video – democrmonline.com | Microsoft)<br />
This video will show how to work with Accounts &amp; Contacts within Microsoft Dynamics CRM Online.</li>
<li><a href="http://www.democrmonline.com/MailMerge/" target="_blank">Video: Mail Merge – Time: 08:03</a> (Video – democrmonline.com | Microsoft)<br />
This video will show how to create mail merge templates and create emails and Word labels with mail merge.</li>
<li><a href="http://www.democrmonline.com/InternetMarketing/InternetMarketingServices.wmv" target="_blank">Video: Internet Marketing – Time: 02:29</a> (Video – democrmonline.com | Microsoft)<br />
This video will show the new Internet Marketing capabilities with Microsoft Dynamics CRM Online.</li>
</ul>
</div>
]]></content:encoded>
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		<item>
		<title>New Release of The Microsoft CRM 4.0 SDK &#8211; V4.0.6</title>
		<link>http://crmblog.saratogaus.com/index.php/2008/09/06/new-release-of-the-microsoft-crm-40-sdk-v406/</link>
		<comments>http://crmblog.saratogaus.com/index.php/2008/09/06/new-release-of-the-microsoft-crm-40-sdk-v406/#comments</comments>
		<pubDate>Sat, 06 Sep 2008 11:58:54 +0000</pubDate>
		<dc:creator>Nicholas Cole</dc:creator>
				<category><![CDATA[Resources]]></category>
		<category><![CDATA[CRM Development]]></category>
		<category><![CDATA[Microsoft CRM SDK]]></category>

		<guid isPermaLink="false">http://crmblog.saratogaus.com/index.php/2008/09/06/new-release-of-the-microsoft-crm-40-sdk-v406/</guid>
		<description><![CDATA[This is some information that i got and thought i would repost from the Microsoft Dynamics Team Site. Very Handy!
Announcing the sixth update to the Microsoft Dynamics CRM 4.0 SDK. You can download it here or read it online at the CRM Developer Center.
What’s New in this Release?
Updates include:

E-mail Provider documentation – Have you wanted [...]]]></description>
			<content:encoded><![CDATA[<p>This is some information that i got and thought i would repost from the Microsoft Dynamics Team Site. Very Handy!</p>
<p>Announcing the sixth update to the Microsoft Dynamics CRM 4.0 SDK. You can <a href="http://www.microsoft.com/downloads/details.aspx?FamilyID=82E632A7-FAF9-41E0-8EC1-A2662AAE9DFB&amp;displaylang=en">download it here</a> or read it online at the <a href="http://msdn.microsoft.com/library/cc160840.aspx">CRM Developer Center</a>.</p>
<p><strong>What’s New in this Release?</strong></p>
<p>Updates include:</p>
<ul>
<li>E-mail Provider documentation – Have you wanted to know about creating a custom e-mail provider? This all new section gives you the basics!</li>
</ul>
<ul>
<li>Customization file reference – This newly completed section describes the details you need when working with the form and saved query sections of the customization file.</li>
</ul>
<ul>
<li>Updated Plug-in sample code – We have rewritten the sample plug-ins to use Dynamic Entity. For more information, refer to these blog posts.</li>
</ul>
<ul>
<li>Using CRM URLs and the PrependOrgName function – This topic talks about constructing URLs for different deployment types. The PrependOrgName function helps you create the correct URL for on-premise deployments.</li>
</ul>
<ul>
<li>New sample code – As always, we’ve added more sample code.</li>
</ul>
<ul>
<li>Check the Release History table for a complete list of updates and additions to this release.</li>
</ul>
<p><a name="Description" title="Description"></a><span>The <em>Microsoft Dynamics CRM 4.0 Software Development Kit (SDK)</em> is for developers, system customizers, and report writers.<br />
It contains all new information about creating plug-ins, working with custom workflow activities, using the new Web services, using new data management features, and much more.</span><span>This SDK contains information for developers writing server side code, custom business logic, integration modules, workflow assemblies, and more. It provides an architectural overview of Microsoft Dynamics CRM, the entity model, security model, and Web services. Sample code and walkthroughs guide you through the new features.</p>
<p>The SDK also contains information for developers customizing the Web client or Microsoft Dynamics CRM for Microsoft Office Outlook, including scripting, integration of custom Web pages, sample code, and a detailed user interface style guide.</p>
<p>Look for regular updates to this SDK. Future releases will include the ISV Guide.</p>
<p></span></p>
]]></content:encoded>
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		</item>
		<item>
		<title>CRM Statement Of Direction</title>
		<link>http://crmblog.saratogaus.com/index.php/2008/08/08/crm-statement-of-direction/</link>
		<comments>http://crmblog.saratogaus.com/index.php/2008/08/08/crm-statement-of-direction/#comments</comments>
		<pubDate>Fri, 08 Aug 2008 14:23:14 +0000</pubDate>
		<dc:creator>Nicholas Cole</dc:creator>
				<category><![CDATA[General CRM]]></category>
		<category><![CDATA[Resources]]></category>
		<category><![CDATA[CRM 5]]></category>
		<category><![CDATA[CRM Vision]]></category>
		<category><![CDATA[Solution Accelerators]]></category>
		<category><![CDATA[Statement of Direction]]></category>
		<category><![CDATA[V.Next]]></category>

		<guid isPermaLink="false">http://crmblog.saratogaus.com/index.php/2008/08/08/crm-statement-of-direction/</guid>
		<description><![CDATA[Today, Microsoft released to partners its revised vison and statement of direction for Microsoft Dynamics CRM. Within the contents include an executive summary that mentions the next major release of Microsoft Dynamics labeled V.Next which is targeted release is around late 2009 to early 2010.
The statement of direction mentions the Roadmap for Microsoft Dynamics CRM [...]]]></description>
			<content:encoded><![CDATA[<p>Today, Microsoft released to partners its revised vison and statement of direction for Microsoft Dynamics CRM. Within the contents include an executive summary that mentions the next major release of Microsoft Dynamics labeled V.Next which is targeted release is around late 2009 to early 2010.</p>
<p>The statement of direction mentions the Roadmap for Microsoft Dynamics CRM 4.0, and the strategic review of mobility options for Microsoft CRM. Microsoft has also formed an alliance with TenDigits as well to help provide mobility solutions to the platform.</p>
<p>There is a mention as well of the Microsoft System Center Mobile Device Manager 2008, and finally more information about the CRM Accelerators that will be a new range of add-on solutions which are being developed as showcases to broaden the capabilities of Microsoft Dynamics CRM.</p>
<p>The document also contains a detailed description about each accelerator and screenshots of a few ones such as e-service, and the analytics accelerator. AWESOME! If you are a partner you must see these value adds for your client base!</p>
<p>Also in the document Microsoft Dynamics CRM Online is mentioned and the planned releases it will undergo as well in the short term and on the development move to the &#8220;V.Next&#8221; Platform. Which is defined in the document as a Best-Of-Breed Business Solution Platform. I completely agree and i posted a previous article as well last month entitled &#8220;<a target="_blank" href="http://crmblog.saratogaus.com/index.php/2008/06/05/the-ultimate-business-platform-a-feature-perspective-of-crm-4/" title="Ultimate Business Platform Reference">CRM 4 &#8211; Ultimate business platform?&#8221;</a></p>
<p>The complete document is available to Microsoft Dynamics Partners to download at the following link.</p>
<p><a target="_blank" href="https://mbs.microsoft.com/downloads/partner/marketing/MDCRM_StatementOfDirection_August08_FINAL.pdf" title="Microsoft Dynamics CRM - Statement Of Direction">Microsoft Dynamics CRM &#8211; Statement of Direction Download<br />
</a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Microsoft Dynamics CRM 4 &#8211; Users Guide &#8211; (Updated)</title>
		<link>http://crmblog.saratogaus.com/index.php/2008/07/31/microsoft-dynamics-crm-4-users-guide-updated/</link>
		<comments>http://crmblog.saratogaus.com/index.php/2008/07/31/microsoft-dynamics-crm-4-users-guide-updated/#comments</comments>
		<pubDate>Thu, 31 Jul 2008 12:22:45 +0000</pubDate>
		<dc:creator>Nicholas Cole</dc:creator>
				<category><![CDATA[General CRM]]></category>
		<category><![CDATA[Resources]]></category>

		<guid isPermaLink="false">http://crmblog.saratogaus.com/index.php/2008/07/31/microsoft-dynamics-crm-4-users-guide-updated/</guid>
		<description><![CDATA[The users guide for Microsoft Dynamics CRM 4 (on premise) has been updated and is now available from Microsoft in both word and pdf formats in the Microsoft download center. Here is the link below
 http://www.microsoft.com/downloads/details.aspx?FamilyId=0DB4D487-1BAA-4619-9BC5-074D73C3997D&#38;displaylang=en
]]></description>
			<content:encoded><![CDATA[<p>The users guide for Microsoft Dynamics CRM 4 (on premise) has been updated and is now available from Microsoft in both word and pdf formats in the Microsoft download center. Here is the link below</p>
<p> <a href="http://www.microsoft.com/downloads/details.aspx?FamilyId=0DB4D487-1BAA-4619-9BC5-074D73C3997D&amp;displaylang=en">http://www.microsoft.com/downloads/details.aspx?FamilyId=0DB4D487-1BAA-4619-9BC5-074D73C3997D&amp;displaylang=en</a></p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Windows Workflow Foundation (WF) &amp; (WCF) Windows Communication Framework Resources</title>
		<link>http://crmblog.saratogaus.com/index.php/2008/06/14/windows-workflow-foundation-wff-wcf-windows-communication-framework-resources/</link>
		<comments>http://crmblog.saratogaus.com/index.php/2008/06/14/windows-workflow-foundation-wff-wcf-windows-communication-framework-resources/#comments</comments>
		<pubDate>Sat, 14 Jun 2008 21:33:41 +0000</pubDate>
		<dc:creator>Nicholas Cole</dc:creator>
				<category><![CDATA[Resources]]></category>
		<category><![CDATA[WCF]]></category>
		<category><![CDATA[WF]]></category>
		<category><![CDATA[Windows communication framework]]></category>
		<category><![CDATA[Windows Workflow Foundation]]></category>

		<guid isPermaLink="false">http://crmblog.saratogaus.com/?p=352</guid>
		<description><![CDATA[I was reading up on the great features of windows workflow foundation in Visual Studio .Net 2008 and the 3.5 .Net Framework, and thought i would post some of the resources that i came across. If you haven&#8217;t explored with the workflow foundation outside of Microsoft CRM there is alot of additional functionality that you [...]]]></description>
			<content:encoded><![CDATA[<p>I was reading up on the great features of windows workflow foundation in Visual Studio .Net 2008 and the 3.5 .Net Framework, and thought i would post some of the resources that i came across. If you haven&#8217;t explored with the workflow foundation outside of Microsoft CRM there is alot of additional functionality that you can add to your line of business applications.</p>
<p>Hands on virtual lab: Intro to WF<br />
<a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344914&amp;culture=en-US">http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344914&amp;culture=en-US</a></p>
<p>MSDN Webcast &#8211; Workflow Foundation Tools in VS.NET 2008<br />
<a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032370641&amp;culture=en-US">http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032370641&amp;culture=en-US</a></p>
<p>MSDN Webcast &#8211; Integrating WCF and WF in VS.NET 2008<br />
<a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032377132&amp;culture=en-US">http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032377132&amp;culture=en-US</a></p>
<p>Here is a complete list of MSDN WCF Videos</p>
<ol>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344313&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 01 of 15): Overview (Level 100)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344315&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 02 of 15): Contracts (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344319&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 03 of 15): Contract Versioning (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344323&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 04 of 15): Exceptions and Faults (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344331&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 05 of 15): Bindings (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344339&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 06 of 15): Hosting (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344343&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 07 of 15): Messaging Patterns (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344345&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 08 of 15): Instancing Modes (Level 200</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344347&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 09 of 15): Concurrency, Throughput, and Throttling (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344349&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 10 of 15): Security Fundamentals (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344352&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 11 of 15): Federated Security (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344354&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 12 of 15): Reliable Messaging (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344356&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 13 of 15): Transactions (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344358&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 14 of 15): Message Queuing (Level 200)</u></a></li>
<li><a href="http://msevents.microsoft.com/CUI/EventDetail.aspx?EventID=1032344360&amp;culture=en-US"><u>MSDN Webcast: Windows Communication Foundation Top to Bottom (Part 15 of 15): Extensibility (Level 200)</u></a></li>
</ol>
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